Reports of AT&T outages widespread

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Central Kentucky at epicenter of reported outages

By Forrest Berkshire, Editor

Update Wednesday 9:05 a.m. -- AT&T released a statement Tuesday night announcing wireless and wireline service had been restored for all customers. A company spokesperson said the outage was caused by a hardware-related network issue. No further details were provided in the satement.

Update 6 p.m. -- An AT&T representative confirmed the network is experiencing both wireline and wireless service issues.

"Some customers across parts of the Southeast are experiencing wireline and wireless service issues.  We are investigating the cause and working as quickly as possible to restore service.  We apologize for this inconvenience," Cathy Lewandowski, senior PR manager for AT&T Corporate Communications out of Nashville, Tenn., said in an email to the Standard.

Update 5:54 p.m. -- Other major carriers also appear to be experiencing severe outages besides AT&T. According to the website downdetector.com, reports of outages on Verizon, T-Mobile, Sprint and U.S. Cellular all followed a similar pattern, with reports of outages spreading Tuesday afternoon and peaking around 5 p.m.

The site is unaffiliated with any of the networks and gathers it statistics from user reports and social media.

5:42 p.m.: Nelson County is part of a widescale AT&T outage Tuesday, according to online reports and trouble the news staff have had with making or receiving phone calls on cellular and wireless.

Online reports of outages came from a wide swath of central Kentucky and stretching into Tennessee and Alabama, including Louisville, Lexington, Bowling Green, Knoxville and Chattannooga, Tenn., and Huntsville, Ala.

The outage affected Nelson County emergency services. Nelson County Dispatch Director Debbie Carter sent an email out just around 5 p.m. stating that emergency 911 calls were being answered by Louisville and called into Dispatch via "a working cell."

A website unaffiliated with AT&T, downdetector.com, showed a map of reports that affected most of Kentucky and stretched north into Indiana and as far south as Alabama and Georgia. A graph on the site showed reports started to spike around 4 p.m. and peaked just before 5 p.m. at more than 11,000.

TV stations in Tennessee and Kentucky were reporting massive outages in their areas, as well. Several media outlets reported land lines, mobile and data services were down.